The Quality that they are known for is a lie.
Unhappy customer
3/4/2026
DO NOT BUY TEMPUR-PEDIC! Are you tired of a company that claims one thing but does another? A company that last year had $1.3 billion in sales and still does not appreciate their customers. My wife and I have had this bed for less than 5 years and they are REFUSING to honor their warranty. Last year it started sagging on the sides and they said that it wasn't enough to qualify for a warranty replacement. We contacted them again for the same warranty, that was now significantly worse, a few weeks ago…this time, they voided the warranty. They said that the mattress was too "dirty" and the warranty is now voided. They are claiming that there is liquid damage, which is completely false. We spoke with Lauren from their escalation team, which is apparently their team that is in place to be an impenetrable wall for customers who would like the promises that they were told when buying, to be honored. Lauren is an extremely rude individual who refuses to honor the warranty that we were promised. Looking at the Better Business Beurau you will see that they have MANY complaints regarding this exact issue, them not honoring their warranty claims. We spend over $3000 on this bed for it to not even last five years. Their warranty department and policies are set up so that you cannot get a replacement as they promise when you buy the bed. Their beds are not made to last as they used to be and they will find any reason to void your warranty. Do not buy from them unless you want to be lied to and manipulated all while spending money on a bed that will not last as long as they claim.
Originally posted on TempurPedic.com
No, I do not recommend this product
great
njs
3/4/2026
great
Originally posted on TempurPedic.com
Yes, I recommend this product
Mattress
Teddy
3/4/2026
No more back ache
Originally posted on TempurPedic.com
Yes, I recommend this product
Comfortable
Feel better sleeper
3/4/2026
Sleeping on this mattress reduced my back and neck pain. I'm sleeping through the night.
Originally posted on TempurPedic.com
Yes, I recommend this product
TERRIBLE CUSTOMER SUPPORT
UNHAPPY CUSTOMER
3/3/2026
I had a disappointing experience with TEMPUR-PEDIC and Mattress Firm. I purchased a mattress and adjustable bed frame, but when the second mattress arrived, it was too firm for my liking. I was told I needed to wait 30 days for a return, but then I was informed that the return was denied because the tag was supposedly removed-something I did not do. Additionally, the delivery team scratched my hardwood floor by dragging the mattress across it. The salesperson was kind, but I was unable to reach a manager through the email provided, as it went unanswered. I even tried contacting Tempur-Pedic directly for assistance, but they were unhelpful as well. Given that I invested over $5,000, I am quite disappointed with the service. I cannot recommend this company. DO NOT BUY FROM THEM!
Originally posted on TempurPedic.com
No, I do not recommend this product
DO NOT BUY, TERRIBLE SERVICE AND PRODUCT
.
3/3/2026
DO NOT BUY TEMPUR-PEDIC! We have had this been not even 5 years, last year it started sagging on the sides. We contacted warranty and they said it wasn't enough to quality for warranty replacement. We contacted warranty again when it started sagging greatly on the edges and they refuse to honor their warranty! We spoke with Lauren( their supposed manager and only manager) who was not only rude but also useless in warranty department, saying that they refuse to honor their warranty. If you go onto the BBB you will see that they have MANY complaints regarding them honoring their warranty claims. We spent over $3000 on this bed for it to not even last 5 years. Their warranty department is an absolute joke and their beds are NOT QUALITY. Do yourself a favor and do not buy from them unless you want to deal with scummy people who refuse to honor what they promise.
Originally posted on TempurPedic.com
No, I do not recommend this product
Great Mattress
Sleeps Sound
3/2/2026
I love this firm mattress. It gives me the best support for my body of any mattress I've ever owned.
Originally posted on TempurPedic.com
Yes, I recommend this product
Exquisite and very comfortable
A believer
2/28/2026
I tried many different kinds of mattresses in the store and nothing came close to the comfort of the tempurpedic mattress. I bounced between different types and just couldn't find anything better. It's a life changer for sure. My back and side are not painful any more
Originally posted on TempurPedic.com
Yes, I recommend this product
High Quality
HydroGP
2/28/2026
Mattress is very comfortable and helping my lower back issues.
Originally posted on TempurPedic.com
Yes, I recommend this product
Transformational Sleep – Worth Every Penny
RestedDreamers
2/28/2026
The ProAdapt® 1.0 Medium has truly transformed our sleep. The improvement in our sleep quality has been exponential. From the very first nights, we noticed we were sleeping deeper and more consistently through the night. We now dream more - and much more vividly - which tells us we're finally reaching those restorative sleep cycles.
What we love most is how balanced the mattress feels. It's supportive without being too firm, and comfortable without feeling too soft. We wake up feeling genuinely rested, refreshed, and ready for the day - no more morning stiffness or that "still tired" feeling.
Honestly, it has made such a positive difference in our daily energy and overall well-being. It's an investment, but absolutely worth every dollar. If you're serious about improving your sleep, this mattress delivers.
Originally posted on TempurPedic.com
Yes, I recommend this product
Too firm for my back injuries.
Janice
2/28/2026
I wished that I hadn't purchased this firm of a mattress, because it is too firm for my back injuries. I trusted the advice a salesperson, at a local store.
I have slept on another Tempur-pedic for over 18 years and could not remember which mattress that I had purchased back then.
Originally posted on TempurPedic.com
Yes, I recommend this product
Discomfort
Bobby
2/27/2026
Hurts my back. The store can't help me, because I've had it for over 30 days.
Originally posted on TempurPedic.com
No, I do not recommend this product
Amazing mattress
Rosanne
2/27/2026
Exceeds my expectations.
Originally posted on TempurPedic.com
Yes, I recommend this product
Medium Hybrid
New mattress, new me
2/27/2026
Love the hybrid; however, I wish it softened up just a little more. I am going to purchase cooling sheets because the bed gets warmer than an average bed. I love how it adjusts and conforms to my body.
Originally posted on TempurPedic.com
Yes, I recommend this product
Currently feels like a waste of money
Sarah
2/26/2026
I've owned this mattress for a little less than a month.
-FLOOR MODEL
When I laid on this mattress in the store, it was perfect! The exact right amount of softness for me and exact right amount of firmness for my husband. HOWEVER, the sales rep. warned me the mattress will take about 90 days to break in and feel like the floor model and that is why they suggest waiting 90 days before considering returning or exchanging the mattress.
-NEW MATTRESS FIRMNESS
To put it plainly, it's terrible. According to the Tempur-Pedic website, the only way to break in the mattress is to sleep on it nightly. Had I know I'd pay a few grand for little sleep, I might have considered going with a different mattress.
-EXTREME FIRMNESS IS EXPECTED
According to both Tempur-Pedic website and the sales rep., the extreme firmness is expected until a gel or foam mattress is broken in.
-CONCLUSION
I give this two stars because I struggle to sleep on such a firm mattress. To break it in costs sleep (and money because this was a large purchase). I'm hopeful it pays off in 90 days and feels like the floor model at the store.
Originally posted on TempurPedic.com
No, I do not recommend this product
Comfortable Product
Skeptical Sleeper
2/26/2026
My wife has found it very comfortable, however I find it hard to get continuous sleep on it. Even setting it in various positions, the snoring has not stopped.
Originally posted on TempurPedic.com
Yes, I recommend this product
Love it so much I reviewed it!
Cuso
2/26/2026
This is my second Tempur purchase. Split Cal KIng absolutely love it! I miss it when I go away! Tried another cheaper brand and ended up returning it
Originally posted on TempurPedic.com
Yes, I recommend this product
Review
Bob
2/24/2026
Excellent. Most comfortable bed I've every owned. You should get in to mfg. Lift Chairs.
Originally posted on TempurPedic.com
Yes, I recommend this product
Firm but softens to your body contour after a few minutes
Cj
2/24/2026
Firm matress , which i like. It is a noticible change in feel if you change pisition to new area of mattress , since it is alot firmer until it contours to your body. I used to have arm fall asleep alot...but hasnt with this mattress! When i wake up in the morning I dont want to get out of bed because mattress feels so good and relaxing.
Originally posted on TempurPedic.com
Yes, I recommend this product
Comfortable product
CODY
2/24/2026
After sleeping on my new Tempur‑Ergo Smart Base paired with the ProAdapt Medium Hybrid King Mattress, my back pain has completely disappeared. I noticed the difference immediately. The mattress has the perfect balance of support and comfort, and the adjustable base lets me fine‑tune my sleep position for maximum relief.
I've tried several mattresses over the years, but nothing has compared to this combination. I'm waking up feeling rested, supported, and pain‑free for the first time in a long time. If you struggle with back issues or just want a dramatically better night's sleep, this setup is worth every penny. Highly recommend!
Originally posted on TempurPedic.com
Yes, I recommend this product
best mattress I have slept on
diane
2/24/2026
I have been sleeping so great
Originally posted on TempurPedic.com
Yes, I recommend this product
Best sleep of my life
pain free
2/24/2026
I suffer from sever back and joint pain and sciatica. After a week of sleeping on this bed, I wake virtually pain free. Just some slight stiffness. Before this mattress I would wake up barely able to walk and was so stiff for the first 30-60 minutes of every day. Now that I've had the bed for a month, I wake in less pain every day and feel so rested.
Originally posted on TempurPedic.com
Yes, I recommend this product
Extremely Firm
Not so Happy Sleeper
2/23/2026
This mattress feels like I am sleeping on rocks.
Originally posted on TempurPedic.com
No, I do not recommend this product
Good Nights Sleep
Jim
2/23/2026
This is our second tempurpedic mattress. we were able to keep our adjustable base, which we love. We are once again enjoying a good nights rest and sleep.
Originally posted on TempurPedic.com
Yes, I recommend this product
Expensive but WORTH IT!
Kaacey
2/23/2026
I had a Sealy Posturepedic (100% Foam) for 21 yrs and LOVE it! But being so OLD it was KILLING my Body. I wanted another mattress exactly like the Sealy but they no longer made anything like it - all now have Coils in them and I have a bad back and cannot sleep on any Coil beds! So - I purchased the Pro Adapt Firm - as I cannot sleep on soft beds due to my Back issue! Bed was delivered and set up - I always use a 2" Foam topper on my Bed - so - my 1st Night - I slept like a BABY! I LOVE IT! My Aches n Pains are 95% Gone. Only complaint - WAY too EXPENSIVE! But my body CANNOT afford Cheap beds! Yes - Love the Adjustable frame too!
Originally posted on TempurPedic.com
Yes, I recommend this product
Love Love Love
Mooreman
2/23/2026
We made a great choice! Love it!!
Originally posted on TempurPedic.com
Yes, I recommend this product
Best quality out there
Sleep all night
2/23/2026
I absolutely love it
Originally posted on TempurPedic.com
Yes, I recommend this product
Very comfortable
None
2/23/2026
This mattress is very comfortable. I woke up with no back pain. I like that we have the Cal King Split mattress set so I have the firmness I like and my spouse can have the firmness they like.
Originally posted on TempurPedic.com
Yes, I recommend this product
Very comfortable
None
2/23/2026
I like the hybrid mattress. It is comfortable and suits my needs. I like the split Cal King because my spouse and I can both have the firmness that we each like. We also have the adjustable bases which I really like. It is much easier on my back.
Originally posted on TempurPedic.com
Yes, I recommend this product
A1 quality product
Rested sleeper
2/22/2026
We slept on this mattress first time last night. The best night sleep. Nothing like a Tempur-Pedic.
Originally posted on TempurPedic.com
Yes, I recommend this product
Best sleep I've ever had!
AliciaCWhitaker
2/21/2026
I used to struggle with sleep, but this is the most comfortable bed I have ever slept on! Stays cool and is perfect for me and my husband!
Originally posted on TempurPedic.com
Yes, I recommend this product
We love it so far!
Frenda
2/21/2026
We've been sleeping on this new mattress for a month now, and we love it! It is a firm support mattress, but extremely comfortable! Both of us have noticed that we're falling asleep sooner on this mattress, and sleeping more soundly throughout the night. We are very glad to have purchased this mattress, and we hope it holds up over time.
Originally posted on TempurPedic.com
Yes, I recommend this product
VERY COMFORTABLE
Happy sleeper
2/21/2026
It has been very comfortable. Replaced an older Tempur-pedic
Originally posted on TempurPedic.com
Yes, I recommend this product
Disgusting installation and customer service
Unhappy spinal patient
2/21/2026
This has been probably my worst experience with a large company as of yet. We purchased a adjustable bed frame and mattress in 2020. We noticed over the first year or two that we were getting a sag to the left of the bed and long story short realized that when the people came to install the bed they did not install the support beams correctly. They skipped one. We were told by a Tempur-Pedic agent at that time that due to it being on a faulty base, the mattress itself was already compromised and they approved us for a mattress replacement in 2022. I have the screenshot and the emails to prove that. We were unable to afford the $200 fee at the time as we just had our first baby and we're due for a second one and covid happened and I was out of work. Now, years later they refuse to hold up their end of the warranty as now they want to say there are other reasons that they will not approve it. If it was approved 4 years prior due to faulty installation on something that was not the customer's problem, I see no reason why this should not be remediated. This is a very shady business practice and I will never ever spend another dime with them. I will make it my business to spread my story and show my receipts of how they have treated me. I just went through a multi-layer spinal fusion surgery due to rapid progression over the past 5 years. Wouldn't you know I've had that mattress now for 6 years. Funny timeline if you ask me. Very disappointed and I will make my voice heard
Originally posted on TempurPedic.com
No, I do not recommend this product
Don't do it
Payton Davis
2/21/2026
Horrible, bed absolutely uncomfortable feels like you're sleeping on a piece of plywood on top of customer. Service is horrible. Won't return the mattress they could care less about their customers.
Originally posted on TempurPedic.com
No, I do not recommend this product
Finally Caved
Doubletap777
2/21/2026
After sleeping on a soft Luxe Breeze for 1.5 years and figuring out it was the source of upper back pain, I tried 5 different mattress's before finally doing a lot of research (AI was a huge help) to figure out what I needed. It came down to a Nectar Ultra vs Tempurpedic ProAdapt. I wasn't taking any more chances, and having had extremely good luck in the past with Tempurpedic, I hit the bullet and paid the huge price. After one night, I do not regret the purchase!
Originally posted on TempurPedic.com
Yes, I recommend this product
Quality is excellent
Cece
2/19/2026
Best night's sleep in 40+ years
Originally posted on TempurPedic.com
Yes, I recommend this product
Excellent quality
Cindy
2/19/2026
We love the options to have a light massage to relax with right before we go to sleep.
Originally posted on TempurPedic.com
Yes, I recommend this product
Mattress looses its shape and Tempur-pedic does not support
Subha
2/18/2026
Had this mattress for 5 years and it lost its shape creating a dip in the mattress. This caused a loss of back support causing lower back issues. When reached out to Tempur-pedic, while they acknowledged the mattress lost its shape and the dip is clear, they won't resolve the issue because there is a small speck of stain all the way on the other side of the mattress. It seemed ridiculous at first but quickly realized, these excuses are common if the company itself has no confidence in its product. I would not recommend this product and the cost absolutely not worth it.
Originally posted on TempurPedic.com
No, I do not recommend this product
Comfortable
Karen
2/18/2026
Wonderful
Originally posted on TempurPedic.com
Yes, I recommend this product
Great mattress!
Slumber coupke
2/18/2026
We're 45 days in and love our mattress!
Originally posted on TempurPedic.com
Yes, I recommend this product
Sinking
Ps
2/18/2026
The bed is comfortable I've owned it for four years it is now wearing on both sides leaving the center high I called the warranty number they had me put a broomstick across the mattress with a quarter and they're saying the metal is not sunk in enough so they cannot give me my warranty and gonna let me get another mattress I don't sleep in the middle of the mattress so the middle of the mattress is not gonna sink in so I believe it's a scam that Tempur-pedic does so they don't have to honor their warranty . I bought this mattress because I have a bad back and bad disc now I have pain because I'm fighting the center of my mattress to roll over and be comfortable.
Originally posted on TempurPedic.com
No, I do not recommend this product
Not comfortable
Mimi
2/17/2026
Way too firm.
Originally posted on TempurPedic.com
No, I do not recommend this product
Fantastic
Sleepygorilla
2/16/2026
I'm loving my queen pro adapt queen soft, it's so comfy I sleep amazing I've only had it 2 days so I know better comfort still to come
Originally posted on TempurPedic.com
Yes, I recommend this product
Pro Adapt 12" Medium Hybrid King
Shel
2/15/2026
It has taken a few weeks since I purchased the Tempur-Pedic mattress and I am beginning to feel the effects of the new mattress as it adjust to the contours of my body. I still wake during the night with neuropathic pain but it seems to be lessening each night. Hopefully, I will continue to feel less pain as I continue to sleep on my new ProAdapt 12" Medium Hybrid mattress. I feel confident that I will feel much better as I continue sleeping on this excellent mattress. I will let you know how it works out for me. By the way, your sales people are outstanding.
Originally posted on TempurPedic.com
Yes, I recommend this product
THIS IS OUR THIRD ONE & WE LOVE IT AS MUCH AS THE FIRST TWO
Thomas
2/15/2026
WE LOVE THIS MATTRESS!!! This is the THIRD one that we have now. The first two were so COMFORTABLE that when it was time to buy another one, for our guest bedroom, there was NO DOUBT which one we would but!!!
Originally posted on TempurPedic.com
Yes, I recommend this product
50/50
50/50
2/13/2026
My husband seems to be sleeping just fine, but unfortunately after a few days of sleeping on it lacks support for my lower back. I LOVED the firmness when it was delivered, really was the best sleep i have had for YEARS. Sad that once it was established it wasnt the best fit for me.
Originally posted on TempurPedic.com
No, I do not recommend this product
Love My NEW FIRM Tempur Pedic mattress & Adjustable Frame
Kaacey
2/13/2026
I had a 21 yr old SEALY POSTURPEDIC and NEEDED a new mattress ! I went with Tempur Pro Adapt FIRM as it was similar to my old mattress with NO SPRINGS! I have a BAD back and can not USE any SPRING BED! I LOVE IT! BUT WHY is it SO EXPENSIVE - NOT a lot people can afford this nice bed! SAD!
Originally posted on TempurPedic.com
Yes, I recommend this product
Product Material Fails, no warranty support
Bryan
2/12/2026
Was afraid when I bought material would degrade over time. I bought because I was assured it would be covered by warranty if that was case. Now 5 ish years later, mattress material is permanently degraded and unusable. Company won't honor warranty because I have a stain on mattress (it's been in use).
Originally posted on TempurPedic.com
No, I do not recommend this product
Happy Snoozer
Grateful Snoozer
2/12/2026
Very accommodating and comfortable for my ailing lower back which allows me to sleep through the night. Also provides relief for my wife's acid reflux with adjustable base!!
Originally posted on TempurPedic.com
Yes, I recommend this product
